Reviewed by Denise W.
They made an accurate quote. The moving consultant explained to us the details of the service. We accepted the quote and decided to move with them. They were quite organized, punctual and everything ran very good. Affordable and Assertive did it all for us, and all of our stuff suffered no damage. They were quick when loading and unloading. We were impressed on their great skills and commitment.
Reviewed by _ _.
Working with A&A was the worst, most stressful moving experience I've ever had. I've moved across the country several times, using both national and local movers, and have never had myself, my family, and our hard-earned and valuable belongings treated with such disrespect. We were initially quoted $10,000 for our NJ to CO move. In the end, we paid over $18,000. In spite of paying this much, our belongings were treated like trash. Most of the boxes coming off the truck were crushed or ripped open. Several of our boxes were missing, and I could never get a straight answer from A&A as to where they might be. We were told in writing and verbally that we could pay the remaining balance by credit card the day before our delivery, because $18,000 was way above our original budget--but at the last minute were forced to pay in cash. This was a devastating reversal of what was promised and we had to scramble to borrow money to make that happen. We jumped through every hoop A&A threw at us to try and rectify this awful situation. I documented everything, providing written descriptions and photographs of everything broken and missing, and submitted the claim form to Sal [Last Name Removed] as instructed. He told me it would take 30-90 days for their insurance company to make us an offer. When I called for updates, he was rude and short with me, saying I'd "have to be patient," so I waited until the 90 days were up to call again. It was obvious he didn't remember me and that nothing had been done. After doing some research, I found another way to submit the claim directly to their third party handler. There's a 6 month window to submit a claim to that company, and I realized that Sal had been purposefully delaying me to try to get that deadline to pass. The third party company quickly offered us a $170 settlement, based on the weight of our broken items and not including anything we packed ourselves, or our missing items. A&A didn't put inventory stickers on any of our boxes, so there was no way to know what was actually missing until we had unpacked everything. A&A had no answer for this clear negligence of a universal moving company practice, and said we'd have to go to arbitration if we wanted to address it. That costs $200. I'd given all my money to A&A already, and after 7 months of this stressful back and forth, I just wanted the process to be over. I accepted their insultingly low offer. 43 days later and no check has been issued. Sal pretends he doesn't know how this process works and I can't get an update from anyone. To add insult to injury, no one at A&A has ever returned my calls--not once--and now they won't even pick up when they see my number calling. This review is my desperate final plea to A&A to please pay us the agreed upon amount so I can finally move on from this nightmare. For all the carelessness and callousness with which they've treated us and our belongings, it's a very small price for them to pay. Literally less than the least they could do.
Reviewed by Alan P.
Outstanding service, they are honest, quick and efficient. I would hire Affordable and Assertive again without a doubt.
Reviewed by Theresa S.
I have positive comments only. I looked for fast and reliable service and I found it in Affordable and Assertive Moving. I noticed they have been in business for more than 20 years. The movers were so kind and nice to me. Also careful with my things and they placed them where I told them to, this made it much easier for me to unpack. I would recommend them.
Reviewed by Dylan J.
I recommended Affordable and Assertive Moving to a friend since I moved with them before. He moved out a building without elevator, thus moving his furniture was kind of hard. My friend called me and told me his experience gratefully. At the end of the day he moved without any issue, his furniture and appliances arrived in destination safe and with no damages. Everything was properly packed and protected.
Reviewed by Jordan C.
My moving consultant called me and he was so kind, responsive and committed. The movers arrived right on time and were very nice to me and my kids. The foreman made sure that I was comfortable with the move and listened all the time to all my recommendations. I wonâ t hesitate to call Affordable ans Assertive again when needed.
Reviewed by Judy O.
The movers did their job quickly and professionally, always with a great attitude. Everything went smoothly. All my items arrived without any damage. Most of my furniture is pretty expensive but fortunately they did a great job protecting it with wrapping blankets. Affordable and Assertive Movings work is flawless.
Reviewed by Grace S.
My customer service agent treated me nicely. He worked hard and answered all of my questions, even when I seemed kind of repetitive. He was really easy to deal with. I was impressed with the packing service, they disassembled and reassembled everything. The movers had always a great attitude and were always willing to help me.
Reviewed by Madison H.
Our moving advisor was incredible at working our reservation out and planning all the details. Movers were efficient and friendly and more than helpful, I felt pretty comfortable leaving my stuff in these guys hands, nothing was broken and they finished in pretty short time. I would recommend them without a doubt.